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FAQs / Help

What happens when I register for an event online?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take it with you when you register on the day of the event, in place of a ticket, but we recommend that you print out the email as this will contain a barcode which will grant you quicker access.

How will I know my order for products has been placed?

You will receive a confirmation of your order via email, containing your order details. If you have a query about your order, please contact us and we will endeavour to help.

How long will my item take to arrive?

Delivery: We aim to despatch goods within two working days after receiving payment.

Delivery UK Mainland:  Your item will be delivered by Royal Mail Post. Should the item be out of stock, we will contact you to arrange an alternative or cancellation of your order.

Delivery outside Mainland UK: We are currently unable to despatch items to international destinations.

Can I collect my item to avoid postage costs?

Yes, you can collect your order from the Florence Nightingale Hospice Charity Furniture Showroom at Unit 2, Chamberlain Road, Aylesbury, HP19 8DY between the hours of 9am to 5pm, Monday to Friday.

Do you issue refunds?

Refunds for event entries: we regret that we cannot offer refunds for event registrations. If for any reason you cannot attend an event you have registered for, please let us know as soon as possible. You must not ‘give’ your place to anyone else for health and safety reasons.

Product returns: We offer a 30 days ‘no quibble’ returns policy, so you can purchase from FNHC safe in the knowledge that you can return your goods for a refund should you wish to do so. The 30 days starts from the day you receive the goods.

Please check all items on receipt. If you are not satisfied with your item(s), please email us on online@fnhospice.org.uk within 14 days of receipt.

Please ensure you return the item(s) in their original condition and packaging, and include a note explaining why you wish to return the item(s). Refunds will be processed within 10 days of us receiving the item(s) back.

We recommend sending the returned item via Recorded or Special Delivery to ensure a signature is required on receipt. Please ensure you have a proof of posting, then post your item to: Online Sales Team, FNHC Furniture Showroom, Unit 2, Chamberlain Road, Aylesbury, HP19 8DY.

What happens when I register for an event online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer to print out the event registration confirmation.

You do not have to print out the 8-digit booking reference – simply make a note of the Booking Reference Number and take it with you, with photo ID to prove you are the purchaser of the event registration.

Is there wheelchair access?

Please check the specific event FAQs for your chosen event before you register to ensure that there is wheelchair access. Not all of our events are accessible for wheelchairs or mobility scooters, so please check before registering.

Can I register for an event on the day?

Normally, if there are spaces available you can book on the day, but if we are full, then you cannot. Please see the event FAQs for your specific event to check whether registration is in advance only.

How can I get in contact with you?

Any queries, comments, complaints, should be addressed to the following:

 

If you are ordering a product via the FNHC Online Shop, you can contact us as follows:

By Post: Online Sales Team, FNHC Furniture Showroom, Unit 2, Chamberlain Road, Aylesbury, HP19 8DY.

By Telephone: 01296 484 392

By Email: online@fnhospice.org.uk

 

If you have registered or are planning to register for an event, please contact the Fundraising Office as follows:

By Telephone: 01296 429 975

By Email: fundraising@fnhospice.org.uk

 

If you have made a donation or set up a direct debit for regular donations and have any questions or problems, please contact the Fundraising Office as follows:

By Telephone: 01296 429 975

By Email: fundraising@fnhospice.org.uk

Trouble with your purchase? Contact Fundraising Team

online@fnhospice.org.uk 01296 429975

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.

Fundraising Team

Company Name: Florence Nightingale Hospice Charity